FAQs - Orders

All items are true to size based on an average sized child. We have a size guide on each listing to help you make the correct decision for your child.

All items are listed in USD dollars unless stated otherwise. Here is an online currency converter if you need to estimate the price in your local currency.

We offer free shipping over USD$100 (US & Canada customers). View more info on our Shipping page.

For purchases outside of New Zealand you may be required to pay duty tax on your orders. If your order is being shipped to the United States, you may also be required to pay a State-based sales tax at checkout based on the State you are shipping to. 

Unfortunately because we process our orders so quickly we cannot amend existing orders. Please contact us using the form below for assistance.

FAQs - Loyalty Points

You can earn loyalty points on all purchases, and also be completing certain actions. View more information here!

You can check your current balance by logging into your account here.

You can check your Loyalty points expiry date by logging into your account here. Points will expire after 12 months of inactivity, i.e. no points earned or redeemed (inactivity excludes birthday points allocated).

Simply log into your account here, and when you get to the checkout your points will appear. You can choose if you wish to redeem them at this point, and they will automatically apply to your cart!

Check out this page for our current rewards offers.

Yes - you earn Loyalty points when you purchase a gift card, but please be aware you do not also earn Loyalty points when you redeem the gift card at a later date.

Please note that loyalty points awarded exclude both tax and shipping.

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