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Returns + Exchanges Policy

Here at Jamie Kay we want to make your shopping experience as seamless and as enjoyable as possible. 

Exchange Policy

We make every effort to make sure our product descriptions are as detailed as possible including sizing and colour guides for our garments.

If you have a question about sizing then please feel free to contact us at  orders@jamiekay.co.nz prior to making your purchase.

If you are unsure then we suggest you size up as it is guaranteed your wee one will continue to grow! 

Or for more discussions around sizes please refer to our Jamie Kay Mums facebook page. Our loyal customers are awesome at giving feedback on sizing.

Sale Items - Discounted products 

There are no returns or exchanges on sale items unless they are found to be faulty. All sales for clearance and discounted stock are final and no exchanges can be processed. 

 

 Oh No! I ordered the wrong size! It doesn't fit! 

We are more than happy to offer a size exchange for you if we have the stock available or you can send back for a store credit to spend on another style, 

Items must be returned to us within 21 days of the original purchase .

Garment must be undamaged, unworn, unwashed or otherwise unused condition with all original labels intact. Please note that we will not accept goods if there is animal fur etc on the clothing as this is a serious health risk . 

To Lodge your return please submit it via the link here > CLICK HERE

O
nce returned back we will process your store credit and you can re purchase the new size or new style that that you would like. 

Cost of shipping the returned item is the responsibility of the buyer.

 Refunds are not available on change of mind purchases. 

My Order has arrived and its faulty! Now what do i do?

In the rare occurrence that you receive a damaged or faulty item please contact us immediately via email orders@jamiekay.co.nz

If the item is deemed faulty we will offer a replacement  (if we have a replacement in stock) or gladly provide a store credit or refund 
We will cover the costs of return shipping.
 
 
RETURNING YOUR GOODS
 
Please follow the step below for faulty items or goods to be exchanged 
 
Send your item with documented reason for return on your tax invoice, or packing slip .
Please ensure to include your name & Order Number on any return so that we can process this efficiently for you. 
Goods must also be sent via Tracked Courier as our address does not accept standard postal delivery 
Sending via tracked courier also ensures that your parcel does not go missing. Jamie kay is not liable for any missing returns and we can only process your return once the original has been received back into our Warehouse. 
Return address
 
Jamie Kay Ltd
Unit 10 
25 Illinois Droive
Rolleston
7675
Phone
027 5911 966

 

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