Terms & Conditions

1 Terms & Conditions

1.1 These Terms and conditions, which incorporate our Privacy Policy, govern the supply of any Goods ordered by you on the Website and your use of the Website. By browsing, accessing, using the Website or ordering our Goods, you agree (or you are deemed to acknowledge and agree) to be legally bound by these terms and conditions.

2 Access and Use of the Website

2.1 You must only use the Website in accordance with these terms and conditions and any applicable law.
2.2 You must not misuse the Website, including by:
2.2.1 committing or encouraging any criminal office;
2.2.2 interfering with or disrupting the Website or servers or networks that host the Website;
2.2.3 using any data gathering and extraction tools on the Website; or
2.2.4 interring with security-related or other feature of the Website.
2.3 To access some features of the Website, such as Jamie Kay’s loyalty programme, you must register an account with Jamie Kay. In order to place an order on the Website or create an account you must:
2.3.1 be over 18 years of age;
2.3.2 provide Jamie Kay with accurate and current personal information, including your name, address and a valid email address; and
2.3.3 not register more than one account.
2.4 You are solely responsible for the activity that occurs on your account and you must keep your account password secured. Jamie Kay is not responsible for any unauthorised activity on your account, including if you fail to keep your account login and password secure. If you suspect or become aware of any unauthorised use of your account or that your password is unsecure, please contact orders@jamiekay.co.nz immediately and take steps to re-secure your account.
2.5 Jamie Kay does not warrant that the Website will be available at all times and without disruption and Jamie Kay provides no warranties in relation to the content of any other website linked to or from the Website.
2.6 You must not link to the Website or any part of the Website in a way that damages or takes advantage of Jamie Kay’s reputation, including but not limited to:
2.6.1 in a way that suggests or implies that you have any kind of association and affiliation with Jamie Kay, or approval and endorsement from Jamie Kay when there is none; or
2.6.2 in a way that is illegal or unfair.

3 Information on the Website

3.1 All Intellectual Property rights and interests owned or used by Jamie Kay in connection with its business, including the Website and content on the Website, belong to or are licensed to Jamie Kay and nothing in these terms and conditions transfers ownership of the Intellectual Property to you. You may not use any of the Intellectual Property without the written permission of Jamie Kay.
3.2 You must not reproduce, transmit, communicate, adapt, distribute, sell, modify or publish or otherwise use any of the material on the Website, except as permitted by law or with Jamie Kay’s prior written consent.
3.3 Information about Goods on the Website is based on material provided by third party merchants, suppliers and/or product manufacturers. Except as required by law, Jamie Kay is not responsible for inaccuracies or errors caused by incorrect information supplied to it or by such third parties.
3.4 Due to photographic and screen limitations associated with the representation of Goods, some actual Goods may slight differ in visual appearance from the way they appear on the Website. In addition, where it is suitable to do so, some depictions of Goods are created or chosen by Jamie Kay for promotional purposes, and may not be an exact representation of the Goods received.


4 Orders

4.1 When placing an order, you must follow the instructions on the Website.
4.2 After you place an order, you will receive an order confirmation email from Jamie Kay. This email will only be an acknowledgement that Jamie Kay has received your order and will not constitute acceptance of your order. An agreement between you and Jamie Kay will not be formed until you receive a shipment confirmation email from Jamie Kay. Jamie Kay is not obliged to supply the Goods to you until it has accepted your order. Jamie Kay may in its discretion refuse to accept an order from you for any reason, including but not limited to:
4.2.1 unavailability of stock;
4.2.2 Jamie Kay suspects you might on-sell the Goods to other consumers;
4.2.3 Jamie Kay suspects your order if fraudulent, or suspect credit card or payment related fraud;
4.2.4 there has been an error in the imagery, price or product description on the Website;
4.2.5 there has been an error by way of the wrongful inclusion of an item in a particular sale or promotion; or
4.2.6 Jamie Kay do not deliver to your location.
4.3 If Jamie Kay has cancelled your order before it has been accepted, it will promptly refund any payment already made by you to your original payment method. Refunds may be subject to bank fees, card fees and/or exchange rate costs. Jamie Kay will not be liable for any such bank fees, card fees or exchange rate costs in relation to the refund.
4.4 Jamie Kay may refuse to accept or cancel any order or delivery of Goods at any time by giving written notice to you. Jamie Kay shall not be liable for any loss or damage whatever arising from such cancellation.

5 Price and Payment

5.1 Once you select a Good that you wish to order, irrespective of any previous price you have seen or heard, you will then be shown or told the price you must pay that price (including whether such price is inclusive of GST or other taxes), any Delivery Fees and any other charges.
5.2 Unless otherwise stated all charges are in United States dollars.
5.3 You must pay for the order in full at the time of ordering by one of the payment methods Jamie Kay accept on the Website (including, but not limited to, by Mastercard, Visa, American Express, Laybuy, Afterpay, Sezzle PayPal, Reach store credit or gift card). You must be fully entitled to use the payment method used for purchases. The payment method must have sufficient funds, credit or other payment facilities to cover the purchase. Jamie Kay is not responsible for the decisions of payment providers to allow you to use their service, or provide any warranties or assurances about them. Jamie Kay will not be liable for any bank fees, card fees or exchange rate costs in relation to the purchase.

6 Gift Cards

6.1 You may use Jamie Kay gift cards as payment for certain Goods on the Website. Gift cards are non-transferrable, non-replaceable, non-refundable and cannot be redeemed for cash or credited to any bank account.
6.2 Remaining balances on a gift card can be used for future purchases before the expiry date of the gift card. Unless otherwise stated, the gift card will expire 12 months after its date of purchase.
6.3 You are responsible for the use and safety of your gift card. Jamie Kay has no liability for the loss, theft or, to the extent permitted by law, illegibility of gift cards, including if a gift card is used without your permission or if your email is hacked or subject to unauthorised used.
6.4 Jamie Kay may block gift cards if notified by law enforcement that gift cards have been fraudulently obtained.

7 Promotion and Voucher Codes

7.1 You may use promotion and voucher codes for certain Goods on the Website. Promotion and voucher codes are only valid for the specified period stated on them and can only be remedied in accordance with the terms of the promotion and/or voucher codes.
7.2 Promotion and voucher codes cannot be redeemed for cash or credited to any bank account.
7.3 Only one promotion and/or voucher code may be used per order. Unless otherwise stated, promotion and/or voucher codes cannot be used in addition to another promotion and/or voucher code.
7.4 Promotion and voucher codes do not apply to Delivery Fees and may not apply to certain Goods.
7.5 Where you return a Good purchased with a promotion and/or voucher code, Jamie Kay will only refund, by way of store credit, the final price you paid for that Good.
7.6 Jamie Kay reserves the right to deactivate promotion and voucher codes or block any person that is not using a promotion and voucher code in accordance with these terms and conditions or the terms of the promotion and/or voucher code.

8 Ownership of Goods

8.1 Ownership of the Goods shall pass to you upon payment in full of the price for the Goods and of any other amounts owing by you to Jamie Kay.

9 Shipping and risk

9.1 Jamie Kay will aim to deliver Goods ordered by you at the place of delivery requested by you within the time indicated by it at the time of your order, but Jamie Kay cannot absolutely guarantee delivery dates or times. Delivery times on the Website are inductive only.
9.2 To the extent permitted by law, Jamie Kay will not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late or delayed delivery.
9.3 Jamie Kay will aim to deliver the Goods you have ordered to the address advised by you at the time of purchase. You may be able to rearrange delivery options with Jamie Kay’s delivery partners.
9.4 If delivery or collection is delayed through your unreasonable refusal to accept or if you do not, within 14 days of the first attempt to deliver Goods to you, accept delivery or collect the Goods from Jamie Kay’s delivery partners, then Jamie Kay may:
9.4.1 charge you for Jamie Kay’s reasonable fees and other costs reasonably incurred by Jamie Kay in attempting to deliver the Goods to you; or
9.4.2 terminate the Contract and no longer have any obligation to complete delivery of the Goods.
9.5 While the delivery services and partners utilised by Jamie Kay may include insurance for the Goods during transit, Jamie Kay makes no representations and gives no warranties in respect to such insurance and you will be responsible for obtaining any specific insurance you require in respect of the Goods during transit. Risk in respect of the Goods shall pass to you when the Goods are delivered to the carrier.
9.6 All export and import documentation, licences, duties, taxes or other obligations or costs (including Delivery Fees) relating to the delivery of the Goods shall be your responsibility.

10 Return Goods

10.1 All claims for damaged Goods or adjustment for incorrect delivery must be advised in writing to Jamie Kay by emailing orders@jamiekay.co.nz within 21 days of payment for the Goods and must be supported by an invoice number. If no complaint is received within 21 days, then you shall be deemed to have accepted that the Goods were correctly delivered and charged.
10.2 All Goods accepted by Jamie Kay for return must be delivered by tracked courier in original condition and packing and are subject to Jamie Kay’s inspection upon receipt. Jamie Kay will be responsible for courier costs where a Good has been damaged and such damage has been inspected and accepted for return by Jamie Kay. You will be responsible for courier costs in all other circumstances, including where a Good is not accepted by Jamie Kay for return.
10.3 No Goods will be accepted for return without the prior written consent of Jamie Kay and only on such terms and conditions as Jamie Kay may agree. Jamie Kay may, at its discretion, agree to replace a Good or refund a Good if it is deemed, in the opinion of Jamie Kay, to be faulty.
10.4 All Goods accepted by Jamie Kay for return will be eligible for store credit only. Unless otherwise agreed in writing by Jamie Kay.
10.5 Jamie Kay does not accept any return of:
10.5.1 discounted, sale, clearance and/or promotional Goods;
10.5.2 underwear, swimwear, socks and tights, hair accessories, including hair bows and ties;
10.5.3 Goods that have been damaged, worn, washed or used (including without original labels intact); or
10.5.4 any unsold Goods.

11 Force Majeure

11.1 Jamie Kay will not be liable for any failure to perform or delay in performance of its obligations under these terms and conditions caused by a Force Majeure beyond its reasonable control.

12 Liability

12.1 To the maximum extent permitted by law, Jamie Kay will not be liable:
12.1.1 accuracy, completeness, fitness for purpose or legality of any information accessed using the Website;
12.1.2 where you have altered or modified the Goods, misapplied the Goods, not followed Jamie Kay’s instructions in respect to the Goods or have subjected them to unusual or non-recommended use or handling;
12.1.3 for defects in any Goods manufactured or supplied by any third party;
12.1.4 for loss or damages caused wholly or partly by any factors beyond Jamie Kay’s control, including, without limitation, any loss resulting from a delay in production or supply of the Goods;
12.1.5 for any indirect or consequential loss of any kind; or
12.1.6 where the terms of any written warranty have not been complied with.
12.2 In relation to any non-Jamie Kay branded Goods, Jamie Kay is facilitating the sale of such Goods as agent only (and is not the supplier of such Goods) and, to the maximum extent permitted by law, excludes all liability arising out of any claim for loss or damages, however arising, in relation to such Goods.
12.3 Without limiting the clauses above, Jamie Kay’s total liability arising out of any claim for loss or damages, however arising, shall not exceed the value of the Goods which are the subject of the claim and in no circumstances will Jamie Kay be liable where notice of a claim is not provided within 10 working days of delivery of the Goods.
12.4 Jamie Kay does not in any way exclude or limit its liability under the Consumer Guarantees Act 1993 (New Zealand) or any equivalent legislation outside of New Zealand.

13 Indemnity

13.1 You agree to indemnify and hold Jamie Kay (and its officers, directors, agents, subsidiaries, joint ventures, employees, suppliers and third party service providers) harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable legal fees, arising out of your breach of these terms and conditions or your violation of any law or the rights of a third party.

14 Amendments

14.1 These terms and conditions may be amended or replaced from time to time by Jamie Kay. Any order placed after such amendment is made and placed on the Website will represent an agreement by you to be bound by the amended terms and conditions.

15 Termination

15.1 Jamie Kay may terminate these terms and conditions with immediate effect by giving written notice to you if:
15.1.1 you breached these terms and conditions;
15.1.2 being an individual, you are made bankrupt; or
15.1.3 being a company, you are placed in liquidation or receivership.
15.2 Jamie Kay may terminate this agreement for convenience by giving you at least 10 working days’ notice.
15.3 On termination Jamie Kay shall have the right to deal with the Goods at its absolute discretion.

16 Disputes

16.1 In the event of any dispute under these terms and conditions, you and Jamie Kay agree to negotiate in good faith in order to resolve the dispute. In the first instance, any dispute should be notified to and lodged with Jamie Kay’s customer service team.


17 Governing law

17.1 These terms and conditions shall be governed by and construed in accordance with the laws of New Zealand. The Courts of New Zealand have exclusive jurisdiction to hear and determine any matter, which may arise out of or in connection with these terms and conditions.


18 Severability

18.1 Each clause in these terms and conditions is severable and if any clause is held to be illegal or unenforceable then the remaining clauses will remain in full force and effect.

19 Interpretation

“Delivery Fees” means any fees associated with delivery of the Goods to you at the place of delivery.
“Force Majeure” means any of the following events or occurrences and the effects thereof: fire, storm, flood, earthquake, landslide, explosion, accident, act of a public enemy, war, rebellion, insurrection, riot, civil commotion, sabotage, epidemic, quarantine restrictions, labour disputes, transportation embargoes or delays, national or international oil or fuel shortage, acts of God, acts of government or any agency or judicial action.
“Goods” or “Good” means any goods displayed on the Website and supplied by Jamie Kay from time to time, including (but not limited to) homeware, clothing and jewellery.
“GST” means Goods and Services Tax.
“Intellectual Property” means the content and design of all products and branding, including without limitation, trademarks, copyrights, registered designs, symbols and logos.
“Jamie Kay” means Jamie Kay Limited (Company Number 6343390) trading as “Jamie Kay”.
“Website” means www.jamiekay.co.nz and/or www.jamiekay.com or such other website as notified by Jamie Kay from time to time.
“You” means the account holder or user who places the order for Goods subject to these terms and conditions.

20 Competitions

Where competitions are run by Jamie Kay, they are subject to the following terms:

20.1 Entry dates and eligibility conditions for competitions may change without prior notice
20.2 Jamie Kay employees and their immediate families are ineligible to enter competitions run by Jamie Kay
20.3 Judges decisions are final, and no correspondence will be entered into
20.4 Jamie Kay will make reasonable attempts to contact all winners via email and/or social media. If winners cannot be contacted after multiple attempts, Jamie Kay reserves the right to redraw the competition 
20.5 Prizes cannot be exchanged for cash
20.6 We run a monthly competition to win 1 x $250 Jamie Kay voucher. To be eligible, customers must have signed up to marketing communications within the prior thirty (30) days, and have not been already signed up. The monthly winner will be contacted directly via email.