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FAQs

All items are true to size based on an average sized child. We have a size guide on each listing to help you make the correct decision for your child.

For purchases outside of New Zealand you may be required to pay duty tax on your orders.

We accept Visa and Mastercard, Afterpay, Laybuy and Humm payments.

We will send your order in full once pre order item has arrived.

It is the responsibility of the purchaser to organise their own shipping insurance. We do not cover insurance, duty or taxes in the shipping component that is paid during checkout.

Yes of course! You can purchase these here. However during promotional periods gift cards will not be available to purchase. 

All items are listed in New Zealand dollars. Here is an online currency converter if you need to convert prices to your local currency.

If an order is delivered to an incorrect address and needs to be sent again, you will be charged for the additional delivery as well.

Unfortunately we are unable to make any amendments to orders once placed due to the volume we process daily. Please ensure to review your orders carefully before confirming at the checkout. 

Unfortunately we do not provide order cancellations due to how quickly our orders are processed and dispatched.

Unfortunately due to the large amount of orders we process and heavy sales periods where we get thousands of orders placed at one time sometimes we get an oversell on a product or we may recall a product. We will automatically process your order and keep it moving through the warehouse by refunding you of the missing item and completing the rest of your order. Unfortunately we cant put the order aside and allow the option to swap for something else as we are processing so many orders so frequently. 

Get In Touch

We would love to hear from you! Please complete the form below and we'll get onto it.

Still Need Help?

Either use the form above or email orders@jamiekay.co.nz

For wholesale enquiries please reach out to wholesale@jamiekay.co.nz